Five Tips to Help You Avoid Tech Support Phone Scams

first_imgFor the past several years, we’ve highlighted to customers the technical support scams plaguing companies around the world, including in the IT industry. These scams are not new. Fraudsters continue to design ways — from fake websites to phishing emails— to steal personal information for criminal purposes.One such scam affecting Dell and other well-known companies — the telephone technical support scam — is becoming increasingly sophisticated and difficult to distinguish from legitimate tech support calls. In this scam, individuals claiming to work for Dell make unsolicited calls to customers and insist there is a technical problem with their Dell product. They ultimately try to defraud customers by pressuring them to pay to fix the issue.Our thanks to those who have alerted us that they have been contacted by scammers. This information has been invaluable to Dell in helping us investigate these scams. We’re also working alongside our industry peers and law enforcement to aggressively address this issue.So, what’s the result? We know that sharing information on these scams has led to positive developments. Scammer websites have been shut down, fraudulent call centers closed, their participants prosecuted, and suspect internet addresses blocked from payment processing companies. However, these scams continue to operate. When we see one successfully shut down, another sprouts up at an alarming rate.As we’ve said before, the best protection from these scams is to hang up immediately if you receive a suspicious call. Here are Dell’s top five tips to help you avoid being scammed:Hang up! If an unsolicited caller pressures you to act quickly and give up sensitive personal and financial information to fix an issue and/or engages in threatening, aggressive behavior, that’s a sign of a scam.Never hand over your financial information to unsolicited callers who try to charge you to remove computer viruses, malware, or ransomware, even if they have specific information about your computer.Never pay for tech support services with any type of gift card or by wiring funds. Dell will never ask you for these forms of payment.Never visit unverified websites and never download and install software that unsolicited callers try directing you to.Never agree to give control of your computer to any unsolicited caller to fix an issue you did not report—despite how convincing they may sound.For our U.S. and Canada customers: If you feel you may have been scammed, contact us immediately via our online form or call us toll-free at (866) 453-1742 Monday to Friday, from 9:00 a.m. to 6:00 p.m. Eastern time.For our customers outside the U.S. and Canada, please click here.The battle to protect customers from these fraudsters is ongoing. As long as these scams continue to happen, we’ll continue to fight on your behalf.last_img read more

Lions lead at the break

first_imgThe British and Irish Lions took a narrow 13-12 lead into the second half of their opening Test against Australia at Suncorp Stadium George North ran in a stunning solo try while Leigh Halfpenny added the rest of the Lions points. For Australia, debutant Israel Folau crossed twice in a breathless 40 minutes that was marred by concussions to Christian Leali’ifano and Berrick Barnes. Press Associationlast_img


first_imgMembers of the Loughside Community at their annual meeting last night.The Loughside Community launched their action plan 2015 last night. A large crowd gathered to hear about the action packed year ahead for the Loughside Community, located between Letterkenny and Ramelton.The group was set up in November 2013 by local Loughside resident Noel Sweeney. The group has grown in stature and all activities are now coordinated by a committee elected at the inaugural AGM in November 2014. The group now enters its second year with almost 500 members on their text alert database.The Loughside Community Group has plans to continue the operation of the successful text alert system. In 2014 over 13,000 texts were sent out with almost 60% being general alert messages to residents of the townlands between Letterkenny and Ramelton.The roll out of the signage plan will be completed in 2015 with an additional 9 signs being added to the existing 13 signs erected in 2014.In 2014 the group ran five very successful community events and the plan is to extend this to 11 events in 2015. The community events planned for 2015 include an Area Clean Up Day, a 5km Fun Run/Walk, a Couch to 5k programme, a Bus Trip, a number Family fun days, Table Quiz, Barbeque Night, Darts Night and the Loughside Annual Party Night. The group also intends developing Cycling and Walking routes throughout the Loughside to encourage residents to come out and experience the beauty of the area that they reside in.Loughside Community Chairperson Brian Sweeney said, “We’ve had a very successful first year and received tremendous support from the residents of the Loughside”. “2015 will be about reviewing and building on the work done in 2015”.“We want to make it as difficult as possible for the unwelcomed visitors to our area by working closely with An Garda Siochana and using the Text Alert System”. “We also want to link up with other Community Alert Groups to share ideas and experiences”.Loughside Community will run the first of their Community Events on Saturday 25th April. An area clean up will take place followed by tea and coffee at the Silver Tassie Hotel. The event will be supported by Donegal County Council. LOUGHSIDE COMMUNITY LAUNCH ANNUAL REPORT was last modified: March 10th, 2015 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window) Tags:donegalLoughside communityNoel Sweeneylast_img read more