Royal Mail takes a stab at dispatching harassmentOn 1 Sep 2003 in Personnel Today Comments are closed. Previous Article Next Article Related posts:No related photos. EOC investigations into institutionalised sexual harassment at the RoyalMail Group (RMG) have been suspended after the organisation presented awide-ranging action plan to stamp out the problem. But RMG’s director of diversity and inclusion, Satya Kartara, admitted toemployers’ Law that the plan is currently guesswork, as she does not yetunderstand why the company has problems with bullying and harassment. “The fact is, we don’t know what we are dealing with and until we do,it would be inappropriate to set specific targets,” she said. Despite this, RMG has convinced the EOC that the plan will work. “Theaction plan should lead to a culture change within the organisation, to asituation where every member of staff understands the seriousness with whichsexual harassment is viewed and where managers will be able to deal withcomplaints quickly and effectively,” said EOC deputy chair Jenny Watson. RMG will report to its group board and the EOC every quarter and there willbe annual independent reviews. The action plan is concentrating efforts on encouraging and supportingcomplainants, punishing perpetrators and generally raising awareness of theproblem through training. Kartara has mainstreamed diversity training, set up diversity developmentcentres for senior managers, handpicked and trained independent investigatorsfrom among the workforce and set up an external 24-hour confidential helpline. She said data recorded over the next six months would be analysed to give aclearer picture of the challenges facing the organisation, and only then wouldspecific targets be set. “If we set targets now they could be unachievable, and we’d then besetting ourselves up to fail,” she said.